REFUND POLICY

Effective Date: September 29, 2026 
Last Updated: September 29, 2026 
Service: SafeDeal Escrow Services (a division of Autodealspot) 
Website: https://safedeal.autodealspot.com 
Primary Scope: Automotive Transactions via Autodealspot.com

1. INTRODUCTION

Welcome to the SafeDeal Refund Policy. This policy outlines the terms and conditions under which funds held in escrow by SafeDeal (hereinafter referred to as “we,” “us,” or “our”) may be refunded to either the Buyer or the Seller.

SafeDeal acts as a neutral third-party intermediary, primarily facilitating automotive transactions (vehicles, titles, parts, and related assets) originating from Autodealspot.com. Unlike traditional payment processors, SafeDeal does not automatically issue refunds; instead, we hold funds in trust until the specific conditions of the transaction are met or a dispute is resolved.

By using SafeDeal, you agree that your deposited funds are subject to this Refund Policy and the overarching Terms of Service.

2. SCOPE OF APPLICABILITY

This policy applies specifically to:

1. Escrow Deposits: Funds deposited into a SafeDeal escrow account for a specific transaction.
2. Escrow Fees: The service fee charged by SafeDeal for facilitating the transaction.
3. Payment Processing Fees: Third-party fees charged by payment gateways (e.g., credit card processors, bank transfer networks) when you deposit or withdraw funds.

Note: SafeDeal is an escrow agent, not a retailer. We do not sell vehicles or goods ourselves. Therefore, “refunds” generally refer to the return of held funds to the original depositor, not a return of goods to a buyer from a seller.

3. TYPES OF REFUNDS & SCENARIOS

There are three primary scenarios for the release (refund) of funds in SafeDeal:

A. Mutual Agreement Release

The Buyer and Seller agree to close the transaction successfully.

• Process: Both parties log in to their SafeDeal accounts, confirm that the vehicle/title has been delivered and accepted, and click “Release Funds.”
• Result: Funds are transferred to the Seller’s designated bank account or wallet. This is not technically a “refund” to the Buyer, but the completion of the sale.

B. Dispute Resolution Refund

A disagreement arises between the Buyer and Seller (e.g., the vehicle does not match the description, the title is not clean, or shipping is damaged).

• Process: The Buyer opens a dispute. SafeDeal’s support team reviews evidence (photos, VIN reports, chat logs).
• Outcome 1 (Buyer Wins): SafeDeal refunds the full deposit amount to the Buyer. The Seller may have a portion of the Escrow Fee refunded to them, depending on the severity of the Seller’s fault.
• Outcome 2 (Seller Wins): SafeDeal releases the funds to the Seller. The Buyer forfeits their claim.
• Outcome 3 (Split): SafeDeal may split the funds between both parties if partial issues are found (e.g., minor damage to the vehicle).

C. Cancellation Before Release

The transaction is cancelled before funds are released to the Seller.

• Buyer Cancellation: If the Buyer cancels before the Seller has accepted the escrow or shipped the item, the full amount is refunded to the Buyer.
• Seller Cancellation: If the Seller cancels before shipping, the full amount is refunded to the Buyer.
• Late Cancellation: If the Seller has already shipped the item or incurred costs, SafeDeal may charge a cancellation fee (see Section 5).

4. REFUND ELIGIBILITY & TIMELINES

A. Escrow Deposit Refunds

• Eligibility: Funds are refundable if:

1. The transaction is cancelled by mutual agreement.
2. The transaction is cancelled by one party before the other has performed their primary obligation (e.g., shipping).
3. A dispute is resolved in favor of the refund recipient.

• Processing Time: Once SafeDeal administers a refund, it typically takes 3–7 business days for funds to appear in your original payment method (Bank Account, Credit Card, or Crypto Wallet). Crypto refunds may take 10–60 minutes depending on network congestion.
• Fees:
• SafeDeal Fees: Generally, the SafeDeal service fee is non-refundable once the escrow is created, unless the transaction is cancelled before the escrow period officially begins or due to SafeDeal’s error.
• Payment Gateway Fees: Third-party processing fees (e.g., Stripe, PayPal, Bank Wire fees) are typically non-refundable because they are costs incurred by the processor to move the money, regardless of whether the transaction succeeds.

B. Escrow Fee Refunds

• Standard Case: SafeDeal fees are retained by SafeDeal upon successful completion of the service.
• Dispute Cases: If a dispute is opened, the Buyer’s SafeDeal fee is usually forfeited to cover administrative costs. If the Seller is found at fault, SafeDeal may refund the Seller’s portion of the fee at our sole discretion.

C. Payment Method-Specific Refunds

• Credit/Debit Cards: Refunds are issued to the original card. Banks may take an additional 3–5 business days to post the credit.
• Bank Wire/ACH: Refunds are sent back to the originating bank account. International wires may incur a $15–$30 re-transfer fee.
• Cryptocurrency (BTC, ETH, USDT, etc.): Refunds are sent to the wallet address provided by the user. Network gas fees may be deducted from the refund amount.

5. NON-REFUNDABLE SCENARIOS

SafeDeal reserves the right to withhold refunds or charge fees in the following situations:

1. Buyer’s Remorse: If the Buyer simply changes their mind after the Seller has shipped the vehicle or transferred the title, the Buyer is not entitled to a full refund unless the Seller agrees. If the Seller agrees, SafeDeal may charge a 5–10% cancellation fee on the deposit amount to cover administrative work.
2. Seller’s Fault: If the Seller fails to deliver the vehicle/title within the agreed timeframe, the Buyer is entitled to a full refund of the deposit. SafeDeal will not charge a cancellation fee in this case.
3. Dispute Loss: If a dispute is resolved in favor of the Seller, the Buyer receives no refund. The Buyer’s SafeDeal fee is retained.
4. Fraud/Chargebacks: If SafeDeal determines that the Buyer initiated a fraudulent chargeback with their bank after receiving the vehicle/title, SafeDeal reserves the right to sue for recovery and may freeze future funds held in escrow for that user.
5. Insufficient Funds: If the refund amount exceeds the available balance in the escrow account (e.g., due to prior authorized withdrawals), SafeDeal will refund the available balance and notify the user of the shortfall.

6. DISPUTE RESOLUTION PROCESS

If you believe you are owed a refund due to a disagreement, you must follow this process:

1. Open a Dispute: Log in to your SafeDeal account and click “Open Dispute” on the transaction page.
2. Submit Evidence: Upload clear photos, videos, VIN reports, shipping tracking numbers, and chat logs.
3. Wait for Seller Response: The Seller has 72 hours (or the timeframe specified in your specific escrow agreement) to respond.
4. SafeDeal Review: If no resolution is reached, SafeDeal’s support team will review the evidence within 2–5 business days.
5. Final Decision: SafeDeal’s decision is final and binding. We will issue the refund to the winning party and release the remainder to the other party.

Note: SafeDeal is not a judge of fact but an administrator of the escrow contract. We rely on the evidence provided.

7. CONTACT FOR REFUNDS

If you have questions about the status of your refund or believe an error has been made:

• Support Email: support@autodealspot.com
• Live Chat: Available via the “Support” icon on https://safedeal.autodealspot.com
• Mailing Address:

SafeDeal / Autodealspot
[Insert Physical Address]

When contacting support, please include:

1. Your Escrow ID/Transaction Number.
2. Your Account Email.
3. A brief explanation of why you are requesting a refund.

8. CHANGES TO THIS POLICY

We may update this Refund Policy from time to time to reflect changes in our services, legal requirements, or dispute resolution practices. We will notify you of any material changes by:

• Posting the updated policy on our website.
• Sending an email to your registered email address.
• Notifying you via your SafeDeal dashboard.

Your continued use of SafeDeal after any such changes constitutes your acceptance of the new Refund Policy.

By using SafeDeal, you acknowledge that you have read and understood this Refund Policy.